The Propane Education & Research Council was established by Congress in 1996 to advance safety, training, and research across the propane industry. PERC connects producers, distributors, and end users. It shapes standards. It funds research. It is the institutional backbone of an industry that serves millions of American households and businesses.
By 2017, the organization's technology had not kept pace with its mission. Infrastructure was aging. Systems were siloed. Digital platforms had accumulated years of technical debt. The cybersecurity posture was not what an organization of PERC's national stature required.
Silent Quadrant was engaged to rebuild the entire digital foundation. Not to patch it. To replace it.
Legacy data centers. Aging servers. Technical debt compounding year over year.
Cloud-native architecture. Scalable. Maintained.
Fragmented domains. Disconnected fulfillment. Multiple content systems with no shared standard.
Unified digital ecosystem. One platform. One experience.
Siloed CRM. Unreliable segmentation. Industry insights trapped in spreadsheets.
Centralized CRM. Clean segmentation. Predictive intelligence.
Growing exposure. No formal governance. Industry data protected by hope.
Security-first architecture. Governance formalized. Data protected by design.
Adoption gaps. Training fragmented. Teams outpacing the tools they were given.
Enabled teams. On-demand learning. Digital fluency across the organization.
The engagement began in 2017 with an assessment of what existed. Legacy data centers, disconnected content management systems, a patchwork of domains accumulated over two decades of organizational growth. The fulfillment operation ran on a separate track from the digital platforms. The CRM was unreliable. The security posture was informal.
Silent Quadrant rebuilt from the infrastructure up. Cloud-native architecture replaced the legacy data center. A unified digital ecosystem consolidated the fragmented domain landscape into a single, governed platform. Propane.com was re-architected for engagement, discoverability, and mobile responsiveness. A feature-rich ecommerce platform was deployed for both public and gated purchasing of educational materials. HubSpot was implemented as the centralized CRM, providing the data integrity and segmentation the organization had never had.
Security was designed into the architecture from the first sprint. Not added after. Not treated as a separate workstream. Security was the standard by which every platform decision was evaluated. The member-only learning center, the ecommerce engine, the CRM, the content delivery, all of it built on a posture that PERC's board and stakeholders could defend.
“We have undertaken an unprecedented digital transformation. It makes us better today, and it gets us ready for tomorrow.”
Tucker PerkinsPresident & CEO, Propane Education & Research Council
Infrastructure is not enough if the people inside the organization cannot use it. Silent Quadrant built the adoption layer alongside the technology layer. Communication tools were deployed to drive internal understanding of every change. Training frameworks ensured seamless transitions to new platforms. Data-driven messaging strategies were developed to optimize how PERC engaged its industry stakeholders.
The Autogas network, a growth priority for PERC, was supported with data insights and analytics that had not been possible under the old infrastructure. Market expansion became measurable. Decisions became evidence-based. The workforce operated with digital fluency, not just digital access.
A Congressionally established organization operating on infrastructure built for a different decade. Siloed systems, disconnected workflows, aging platforms, and growing cybersecurity exposure. The mission was clear. The technology beneath it was not.
A digital-first organization operating on a unified, cloud-native platform. Infrastructure modernized. Security governed. Data centralized. Workforce enabled. The mission now runs on ground that was built to carry it forward.
For PERC today, the digital infrastructure is no longer the constraint it once was. It is the enabler. The organization operates as a digital-first institution, with cloud-native systems, centralized data, governed security, and a workforce equipped to use all of it. Remote collaboration is seamless. Industry insights are accessible. The platforms that serve PERC's stakeholders are maintained, monitored, and evolved continuously.
An organization established by Congress to lead an industry now operates on infrastructure built to sustain that leadership for the next generation.
PERC's transformation is not a project that finished. It is a standard that was established. The infrastructure, the platforms, the security, the workforce enablement, all of it is maintained continuously because the mission it supports does not pause. What Silent Quadrant built for PERC is what we build for every organization we serve: ground that holds, systems that perform, and a posture that earns the trust of everyone who depends on it.
The mission endures. So does the ground beneath it.